Now that we are in the twenty-first century, who is apparently in charge in the marketplace?
A)big-box retailers
B)manufacturers
C)home-improvement retailers
D)customers
E)federal regulators

Question

Quizplus · Accepted Answer

In the twenty-first century, customers have more power and influence in the marketplace than ever before. With the rise of social media, online reviews, and increased transparency, customers have the ability to make or break a business. As a result, companies are now placing more emphasis on customer satisfaction and experience in order to stay competitive.

Now That We Are in the Twenty-First Century, Who Is