Question 1

The goal of knowledge management is to share knowledge in order to ___________.

Accepted Answer

The goal of knowledge management is to continuously improve products and processes by sharing knowledge and expertise within an organization. This can lead to increased efficiency, better decision-making, and ultimately better products and services.

Question 2

Anna Mia is excited about studying the behavioral science approach in her Principles of Management class.She feels well prepared to study this approach because she has already taken classes in ________, __________, and __________.

Accepted Answer

The behavioral science approach in management integrates insights from psychology, sociology, and other social science disciplines to understand human behavior in organizations. Thus, Anna Mia feels well prepared to study this approach because she has already taken classes in economics, psychology, and sociology. Option A is incorrect as management science is not a social science discipline like sociology and psychology. Option B is incorrect as philosophy and research are not social science disciplines that directly contribute to the behavioral science approach in management. Option D is incorrect as sociotechnical theory is a specific concept within organization design and does not directly contribute to the behavioral science approach in management.

Question 3

_____________ is sometimes referred to as the Father of Modern Management.

Accepted Answer

Henri Fayol is often referred to as the Father of Modern Management for his contribution to the development of management theory and principles. Fayol's work focused on the functions of management, including planning, organizing, commanding, coordinating, and controlling. He is also known for his 14 principles of management, which are still widely used in management education and practice today. While other management theorists, such as Elton Mayo, Max Weber, and Douglas McGregor, have also made significant contributions to the field, Fayol's work laid the foundation for modern management practices.

Question 4

What style of leadership is predominantly used by more managers in today's workplace?

Accepted Answer

Participative leadership, also known as democratic leadership, is the most predominant leadership style used in the workplace today. It involves employees in decision-making, encourages feedback from team members, and fosters collaboration and cooperation among team members. This leadership style is effective in improving employee morale, job satisfaction, and overall productivity. It also promotes a sense of ownership and responsibility among employees, which can lead to higher levels of engagement and commitment to the organization's goals.

Question 5

Technical skills are more important for employees than managers, and they vary widely from job to job.

Accepted Answer

Technical skills are often job-specific and essential for employees to perform their tasks effectively. On the other hand, managers and leaders require a broader range of skills, including interpersonal, communication, and strategic thinking, in addition to technical knowledge. However, technical skills may still be important for managers in certain industries or roles.

Question 6

Which type of skill is necessary according to systems theorists?

Accepted Answer

Systems theorists emphasize the importance of conceptual skills, which include the ability to think abstractly and understand complex relationships among various elements within a system. These skills allow individuals to identify patterns, predict outcomes, and develop innovative solutions to problems. While technical skills are also important, they are typically seen as less critical to success in systems thinking. People skills and information systems skills may be important as well, but they are not considered as central to systems thinking as conceptual skills.

Question 7

Yuze delivered a comprehensive and well-formatted budget spreadsheet to his boss.Unfortunately, his boss had actually expected a written report rather than a spreadsheet.While Yuze was certainly efficient, his work was not effective.

Accepted Answer

Efficiency means completing tasks quickly and with minimal waste, while effectiveness means achieving the desired outcome or result. In this case, Yuze delivered the wrong format of the report, which means he was efficient in completing the task but not effective in meeting his boss's expectations.

Question 8

Being effective means doing things right so as to maximize the utilization of resources.

Accepted Answer

Being effective means achieving the desired outcome or goal, while being efficient means doing things right to maximize resource utilization.

Question 9

_________ focuses on the use of mathematics to aid in problem solving.

Accepted Answer

Management science theory, also known as operations research, is a field that uses mathematical modeling and algorithms to improve decision-making and problem-solving in business operations. It involves the application of statistical analysis, optimization techniques, and computer simulations to solve complex problems.

Question 10

The integrative perspective is composed of sociotechnical theory, __________, and _________.

Accepted Answer

The integrative perspective is composed of sociotechnical theory, systems theory, and contingency theory. Option A is incorrect because behavioral theory is not a part of the integrative perspective. Option C is incorrect because both behavioral theory and contingency theory are not a part of the integrative perspective. Option D is incorrect because classical theory is not a part of the integrative perspective.

Question 11

Ramona's company is considered a learning organization.She is excited about this because it will encourage an environment of ________.

Accepted Answer

Learning organizations prioritize the sharing of information and knowledge among employees, promoting a culture of continuous learning and improvement. Specialization, rapid change, and competition may be present, but they are not the main focus or purpose of a learning organization.

Question 12

_____________ developed the hierarchy of needs theory.

Accepted Answer

Abraham Maslow developed the hierarchy of needs theory, which states that individuals have different needs that must be fulfilled in a hierarchical order.

Question 13

In a learning organization, all employees are involved in _________.

Accepted Answer

In a learning organization, all employees are involved in identifying and solving problems through collaboration and continuous learning. This approach ensures that the organization can adapt to changes and remain relevant in a constantly evolving market. Therefore, minimizing change (A), identifying global opportunities (B), and integrating teams (D) may be important components, but they are not the core focus of a learning organization.

Question 14

According to Elton Mayo's Hawthorne studies, treating people well and meeting their needs often resulted in _____________.

Accepted Answer

The Hawthorne studies showed that taking care of employees and meeting their needs resulted in increased performance.

Question 15

Victor has worked in various departments in his company.This experience has given him firsthand understanding of the systems theory view that the different departments in an organization are ________.

Accepted Answer

The systems theory view suggests that different departments in an organization are interdependent, meaning that they rely on each other to achieve overall organizational goals or objectives. Victor's firsthand experience in different departments has given him an understanding of this interdependence. Therefore, the best choice is A, interdependent.

Question 16

_____________ focuses on determining the best management approach for a given situation.

Accepted Answer

Contingency theory argues that there is no one-size-fits-all management approach and the effectiveness of a management strategy depends on the specific situation. Hence, this theory is focused on determining the best management approach for a given situation. Systems theory, behavioral theory, and management science theory do not specifically address the task of determining the best management approach for a given situation.

Question 17

Systemic use of the best available facts to improve management practice is _________ management.

Accepted Answer

Evidence-based management involves using the most current and relevant research to inform decision-making in management practice. It is a systematic approach that relies on the best available evidence to improve outcomes and results.

Question 18

Viewing the organization as a whole and the interrelationship of its parts defines __________.

Accepted Answer

Systems theory looks at an organization as a whole, viewing the interdependence and interrelationship of its parts to understand how the organization operates. This includes analyzing the inputs and outputs of the organization as well as the flow of information and resources. Classical theory, on the other hand, focuses on the principles of management and structure of the organization. Behavioral theory emphasizes employee motivation and behavior, while management science theory uses quantitative methods to analyze and improve decision-making processes.

Question 19

_____________ developed Theory X and Theory Y.

Accepted Answer

Douglas McGregor developed Theory X and Theory Y, which are two contrasting theories of human motivation and management styles. According to Theory X, people are inherently lazy and need to be micromanaged and coerced to work, while according to Theory Y, people are self-motivated and can be trusted to take responsibility for their work.

Question 20

Leading is the process of telling employees what to do.

Accepted Answer

Leading is not just about giving orders or telling employees what to do. It involves inspiring, motivating, and directing employees towards common objectives and goals. A leader should also provide guidance, advice, and support to team members, help them improve their skills and performance, and create a positive and productive work environment.

Quiz 1: Management and Its History