Question 1

What are two factors from the external environment that might affect an organization's need for training and the employees' receptivity to being trained?

Accepted Answer

Trade agreements can introduce new regulations or standards that require employee training, while new technologies often necessitate training to ensure employees can effectively use them.

Question 2

According to the textbook,what did Technocell Canada do before training could take place?

Accepted Answer

According to the textbook, Technocell Canada conducted an analysis of the skills and training needs of each employee before training could take place.

Question 3

Which statement best describes the needs analysis process?

Accepted Answer

The needs analysis process is a critical step in the training and development process that helps identify gaps in individual and organizational performance. It allows organizations to pinpoint specific areas that need improvement and create effective training programs that address these gaps. It is not the least important step and does not focus solely on cost inefficiencies or collecting data from management.

Question 4

According to the textbook,what impact must a concern have on an organization to be classified as important?

Accepted Answer

The textbook states that a concern must impact outcomes that are important to the organization's effectiveness in order to be classified as important. While factors such as culture, productivity, and engagement may be important, they are not sufficient on their own to classify a concern as important. Only when the concern impacts the organization's effectiveness, such as by affecting important outcomes, does it reach the threshold of importance.

Question 5

What is the term for a culture in which members of an organization believe that knowledge and skill acquisition are part of their job responsibilities and that learning is an important part of work life in the organization?

Accepted Answer

A learning culture is a culture in which members of an organization believe that knowledge and skill acquisition are part of their job responsibilities and that learning is an important part of work life in the organization. This type of culture encourages continuous learning and development among employees, leading to improved performance and innovation.

Question 6

According to the textbook,what is one critical issue associated with using existing job descriptions in the task analysis process?

Accepted Answer

Using existing job descriptions in the task analysis process can be problematic if the job descriptions are outdated and do not accurately reflect current job requirements. This can result in an incomplete or inaccurate task analysis, hindering the development of effective training and performance improvement initiatives.

Question 7

In which example does pressure to change employee behaviour come from the internal environment?

Accepted Answer

A/B/C and external-product related mistakes is an internal issue.

Question 8

What is the term for the process of obtaining information about a job by determining the duties,tasks,and activities involved and the knowledge,skills,and abilities required to perform the tasks?

Accepted Answer

Task analysis involves identifying the specific duties, tasks, and activities involved in a job or role, as well as the skills and knowledge required to perform them effectively. This information is useful for developing job descriptions, determining training needs, and assessing performance. While organizational analysis and needs analysis are also important in the HR field, they do not specifically focus on the task and skill requirements of a particular job. Resource analysis is not a commonly used term in HR.

Question 9

What is one drawback of a task analysis process?

Accepted Answer

The drawback of task analysis is that it often ignores the mental processes required to complete a task, focusing instead on the observable actions and behaviors. This can lead to incomplete or inaccurate analyses, as well as a lack of understanding of the cognitive demands placed on workers.

Question 10

During the needs analysis process information and data is collected from a variety of stakeholders.How is the information from a needs analysis used by an organization?

Accepted Answer

The answer of During the needs analysis process information and...

Question 11

According to the textbook,which of the following represents Level 4 in A Competency Profile for Senior Leaders?

Accepted Answer

Level 4 in A Competency Profile for Senior Leaders involves engaging all stakeholders in a process to rewrite new directions in terms that relate specifically to their roles, ensuring comprehensive understanding and alignment.

Question 12

Your CEO has asked you to explain the potential negative consequences of having training and development plans that are NOT congruent with your company's strategy.What negative consequence does the textbook identify on this issue?

Accepted Answer

The textbook identifies that having training and development plans that are not congruent with the company's strategy can lower the organization's market value. This is because employees may be developing skills and knowledge that are not relevant to the company's goals and objectives, which can result in a lack of innovation and competitiveness in the marketplace. This, in turn, can negatively impact the company's financial performance and its overall value in the eyes of investors and stakeholders.

Question 13

In a task analysis,what are competencies and how are they used?

Accepted Answer

Competencies are behaviours that are used to distinguish effective performers from ineffective performers.

Question 14

What is the main difference between a traditional task analysis and a team task analysis?

Accepted Answer

The main difference between a traditional task analysis and a team task analysis is that a team task analysis identifies the interdependencies of the job and the skills required for task coordination, while a traditional task analysis typically focuses on individual job tasks and responsibilities. Additionally, a team task analysis could be applicable to management positions, whereas a traditional task analysis may not always be as relevant for higher-level positions on the organizational chart.

Question 15

What deficiency in task analysis does the newer technique of cognitive task analysis address?

Accepted Answer

The newer technique of cognitive task analysis addresses the deficiency of traditional task analysis in that it involves complex mental tasks that are not easy to observe. Traditional task analysis focuses on observable tasks, but cognitive task analysis delves into the cognitive processes and decision-making involved in completing a task.

Question 16

Which of the following is NOT a typical step in the instructional systems design model?

Accepted Answer

While data collection may be a step within the instructional systems design model, it is not typically listed as a distinct step, as it is often woven throughout the entire process. The typical steps in the model are needs analysis, design and delivery, and evaluation.

Question 17

Which of the following statements would be an example of an "itch"?

Accepted Answer

An "itch" refers to a problem or a challenge that needs to be addressed or solved. The increase in customer complaints is an example of identifying a problem that needs attention. The other options do not indicate a problem or challenge.

Question 18

Which example characterizes a strong climate for transfer of training?

Accepted Answer

A strong climate for transfer of training includes financial and non-financial benefits for applying material learned in training. This can motivate employees to use their newly acquired skills. The other choices all characterize weak climates for transfer of training. Choice A indicates a delay in application which can lead to forgetting or disuse of material learned. Choice C indicates a lack of support which can lead to frustration and disuse of newly acquired skills. Choice D indicates a lack of consequences which can lead to lack of motivation to apply material learned.

Question 19

What critical question is the resource analysis process attempting to answer?

Accepted Answer

The resource analysis process is attempting to answer whether or not the organization has sufficient resources, including money, time, and expertise, to allocate towards a particular initiative, such as training. A is not relevant to this process, B may be considered in the future but is not the critical question being addressed here, and D is not directly related to resource availability.

Question 20

Why must training plans,business strategy,and key stakeholder involvement be linked together in a needs analysis?

Accepted Answer

Linking training plans, business strategy, and key stakeholder involvement in a needs analysis helps to achieve the greatest support and continuity from the organization and its stakeholders. This ensures that the organization is aligned with its goals and that stakeholders are invested in the process, leading to a greater chance of success in implementing any changes.

Quiz 4: The Needs Analysis Process