Question 1

According to Phillip Hunsaker,what is the primary purpose of the TIMS procedure?
A) communication training
B) behavioural modelling
C) management development
D) emotional intelligence

Accepted Answer

According to Phillip Hunsaker, the primary purpose of the TIMS (Team Inventory for Management Skills) procedure is management development, which aims to enhance the skills and knowledge of individuals in leadership positions to improve team performance. The other options, such as communication training, behavioural modelling, and emotional intelligence, may be components of TIMS but are not its primary purpose.

Question 2

A manager receives information from a superior that her business expansion proposal was outright rejected by senior management.Within hours of receiving the news,she meets her superior and excitedly points out the lack of creativity on the part of senior management,and indicates that she may have to consider employment with another more creative company.Which component/skills of EI does the manager potentially lack?
A) empathy
B) self-awareness
C) self-control
D) emotional Intelligence

Accepted Answer

The manager potentially lacks self-control, as she reacts impulsively and emotionally to the rejection without considering the consequences of her response.

Question 3

What is one way in which management development is different from employee training?
A) Management development is much more generalized than the specialized training that employees receive.
B) Management development tends to have off-the-job instructional systems that are technical and conceptual.
C) Management development is focused on credible and effective training rather than on the personalities and preferences of managers.
D) Management development is a longitudinal and gradual process whereas employee training is short-term.

Accepted Answer

Management development is a longitudinal and gradual process that aims to build long-term capabilities in managers, whereas employee training is usually a short-term intervention aimed at improving specific skills or knowledge. Management development programs often involve a blend of classroom instruction, experiential learning, action learning projects, coaching, and mentoring, and can span several years. In contrast, employee training typically involves more structured and standardized training methods, such as lectures, e-learning modules, on-the-job training, and workshops, and is often completed within a shorter timeframe.

Question 4

Mary and John,two workers at ABC Inc,have a profound dislike for each other.In weekly sales meetings,it is not uncommon to find Mary and John calling each other names for no apparent reason.What type of conflict best describes the situation between Mary and John?
A) intrapersonal
B) accommodating
C) issue-based
D) interpersonal

Accepted Answer

Mary and John's situation involves a personal dislike for each other, which affects their interactions with each other in the workplace. This type of conflict is known as interpersonal conflict. Option A (intrapersonal conflict) refers to a conflict within an individual, while option B (accommodating conflict) refers to a situation where one party gives in to the demands of the other. Option C (issue-based conflict) involves disagreements over specific issues, whereas the conflict between Mary and John seems to be based on personal animosity.

Question 5

According to Mintzberg,what contributes to managers settling for a solution that suffices in addressing their challenge?
A) time pressures and the need to make decisions quickly
B) too much information and data available
C) lack of research and analysis
D) lack of foundational knowledge on decision making

Accepted Answer

Mintzberg argues that time pressures and the need to make decisions quickly can lead managers to settle for a solution that suffices rather than thoroughly analyzing all options.

Question 6

According to Cameron and Tschirhart,which of the following is associated with skills and competencies embedded in cluster number three?
A) competitiveness and control
B) order and rationality
C) individual entrepreneurship and innovativeness
D) human relations skills

Accepted Answer

Cluster number three is associated with individual entrepreneurship and innovativeness, which suggests a focus on skills and competencies related to innovation and creativity. Competitiveness and control (A) are more associated with cluster number two, while order and rationality (B) are associated with cluster number one. Human relations skills (D) are not explicitly mentioned as being associated with any of the clusters.

Question 7

Which of the four broad management development steps would include the concept of transferring learned principles?
A) skill practice
B) skill acquisition
C) skill assessment
D) skill application

Accepted Answer

Skill application involves putting learned principles into practice and transferring them to real-world situations.

Question 8

On which category of employees do Canadian organizations spend the most on a per-capita basis?
A) front-line employees
B) administrative and clerical employees
C) management
D) technical employees

Accepted Answer

According to the information given, Canadian organizations spend the most on a per-capita basis on management employees.

Question 9

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers?
A) political skills
B) motivational skills
C) technical skills
D) people skills

Accepted Answer

Whetten and Cameron propose that the most important skills for managers fall under the category of people skills, which include communication, leadership, conflict resolution, and building positive relationships with others. While political skills, motivational skills, and technical skills are also important for managers, they are seen as subcategories that fall under the larger umbrella of people skills.

Question 10

A school of business dean meets with a local mayor to secure a permit to allow the university to expand.Which of Henry Mintzberg's three management roles does this scenario best fit?
A) informational
B) interpersonal
C) socializing
D) decisional

Accepted Answer

The scenario best fits the interpersonal role of management as the dean is meeting with the local mayor to establish a relationship and to influence the decision-making process.

Question 11

Why do Canadian organizations spend so much money developing managers?
A) because of sunk recruitment and selection costs
B) because managers ensure organizations perform efficiently and effectively
C) because it protects organizations from potential sexual harassment court actions
D) because managers ensure that organizations perform efficiently and ethically

Accepted Answer

Developing managers ensures that organizations perform efficiently and effectively, which is crucial for achieving their goals and staying competitive in the market. Investing in developing managers is a long-term investment that can benefit an organization in terms of increased productivity, employee satisfaction, and business success. Sunk recruitment and selection costs may be a factor, but it is not the main reason for investing in manager development. Protecting from sexual harassment court actions is a legal concern and not linked to manager development. Ethical performance is important, but it is not the only reason for investing in manager development.

Question 12

According to Kouzes and Posner,which of the following is NOT a quality of a successful leader?
A) making sure the company acts in a socially responsible manner
B) asking why the organization does what it does, and how it does it
C) getting support for a shared corporate vision
D) recognizing a team for delivering on time and on budget

Accepted Answer

Kouzes and Posner do not mention social responsibility as a quality of successful leadership. Instead, they focus on qualities like asking why and how the organization operates, building support for a shared vision, and recognizing team achievements.

Question 13

What does the acronym COPL represent?
A) cognitive, organization, procedures, learning
B) conditioning, organizing, producing, leading
C) cognitive, organization, productivity, learning
D) controlling, organizing, planning, leading

Accepted Answer

COPL stands for Controlling, Organizing, Planning, and Leading.

Question 14

Author J.F.Bolt identifies several mechanisms organizations are utilizing to bolster what Bolt references as "bench strength." What macro environmental forces are making the issue of "bench strength" so critical to organizations?
A) pending demographic changes
B) internal HR capacity issues
C) the speed of change
D) high costs associated with leadership development programs

Accepted Answer

Pending demographic changes are making the issue of "bench strength" so critical to organizations because they are creating a shortage of qualified workers. As the baby boomer generation retires, there will be fewer experienced workers to fill leadership positions. This shortage of qualified workers will make it difficult for organizations to compete for talent and maintain their competitive advantage.

Question 15

Coaching and mentoring are two management development approaches targeting the same short-term outcome.The main difference is the scope of the intervention: coaching is broad while mentoring is more focus on a specific skill set.

Accepted Answer

The statement is incorrect. Coaching and mentoring differ in their approach, purpose, and scope. Coaching is more focused on short-term skill improvement, while mentoring is focused on long-term professional and personal development. Coaching can be broad or focused, while mentoring is usually more focused on a specific area of expertise.

Question 16

According to Stanford Graduate School of Business,which of the following is the single most frequent topic in its briefing videos?
A) dealing with people
B) verbal communication
C) self-awareness
D) problem solving

Accepted Answer

Dealing with people is the most frequent topic in Stanford Graduate School of Business briefing videos, as it encompasses a wide range of interpersonal skills crucial for business leadership and management.

Question 17

What is the concept that refers to the ability of a manager to manage his/her emotions and the emotions of his/her employees?
A) emotional security
B) emotional intelligence
C) emotional understanding
D) emotional awareness

Accepted Answer

The concept that refers to the ability of a manager to manage his/her emotions and the emotions of his/her employees is emotional intelligence. Emotional intelligence is the capacity to recognize and understand one's own emotions and the emotions of others, and to use that information to guide thoughts and actions.

Question 18

According to the textbook,which conflict resolution outcome is described as best,but not always possible?
A) accommodating
B) collaboration
C) compromise
D) avoidance

Accepted Answer

Collaboration is described as the best conflict resolution outcome because it involves both parties working together to find a solution that satisfies both of their needs and interests. However, it may not always be possible if the parties are unable or unwilling to work together.

Question 19

What was the most critical conclusion from Muller and Turner's research addressing the linkages between IQ,EI,and successfully managing projects?
A) Both IQ and EI are important; however, IQ is more critical.
B) Critical thinking skills and emotional intelligence are associated with successful projects.
C) No linkage was found among the three.
D) Emotional intelligence is a necessary and sufficient condition.

Accepted Answer

Muller and Turner's research showed that both critical thinking skills (associated with high IQ) and emotional intelligence are important factors for successfully managing projects. Therefore, choice B is the correct conclusion. Choices A and D are not supported by the research, and choice C is incorrect as a linkage was found between IQ, EI, and successful project management.

Question 20

What types of supplementary training programs might serve to enhance emotional intelligence?
A) self-awareness
B) communication
C) leadership
D) management

Accepted Answer

The answer of What types of supplementary training programs might...

Quiz 14: Management Development

According to Phillip Hunsaker,what is the primary purpose of the TIMS procedure?

What is one way in which management development is different from employee training?

Mary and John,two workers at ABC Inc,have a profound dislike for each other.In weekly sales meetings,it is not uncommon to find Mary and John calling each other names for no apparent reason.What type of conflict best describes the situation between Mary and John?

According to Mintzberg,what contributes to managers settling for a solution that suffices in addressing their challenge?

According to Cameron and Tschirhart,which of the following is associated with skills and competencies embedded in cluster number three?

Which of the four broad management development steps would include the concept of transferring learned principles?

On which category of employees do Canadian organizations spend the most on a per-capita basis?

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers?

A school of business dean meets with a local mayor to secure a permit to allow the university to expand.Which of Henry Mintzberg's three management roles does this scenario best fit?

Why do Canadian organizations spend so much money developing managers?

According to Kouzes and Posner,which of the following is NOT a quality of a successful leader?

What does the acronym COPL represent?

Author J.F.Bolt identifies several mechanisms organizations are utilizing to bolster what Bolt references as "bench strength." What macro environmental forces are making the issue of "bench strength" so critical to organizations?

Coaching and mentoring are two management development approaches targeting the same short-term outcome.The main difference is the scope of the intervention: coaching is broad while mentoring is more focus on a specific skill set.

According to Stanford Graduate School of Business,which of the following is the single most frequent topic in its briefing videos?

What is the concept that refers to the ability of a manager to manage his/her emotions and the emotions of his/her employees?

According to the textbook,which conflict resolution outcome is described as best,but not always possible?

What was the most critical conclusion from Muller and Turner's research addressing the linkages between IQ,EI,and successfully managing projects?

What types of supplementary training programs might serve to enhance emotional intelligence?