The interactions that a customer has with a company are termed:
A)experiences.
B)elucidations.
C)relationships.
D)solutions.

Question

Quizplus · Accepted Answer

The term that best describes the interactions a customer has with a company is "experiences," as it encompasses all the touchpoints and interactions that a customer has with a brand, including customer service, marketing, and purchasing. "Elucidations" are explanations or clarifications provided to customers, but it does not capture the breadth of customer interactions. "Relationships" refer to the ongoing connections that customers have with a company, which is just one aspect of customer experience. "Solutions" are specific answers or fixes to customer problems, which is a smaller part of the overall customer experience.

The Interactions That a Customer Has with a Company Are