Experienced quality of service is determined by:
A) an image the customer forms after the service encounter.
B) market communications and image of the company.
C) past experiences that the customer had with company.
D) word of mouth communication and customer needs.
Correct Answer:
Verified
Q16: Which of the following types of attributes
Q17: Which of the following types of attributes
Q18: Search attributes:
A)are typical of manufactured products.
B)cannot be
Q19: The reason for the existence of credence
Q20: Which of the following is a product/service
Q22: Which of the following is an example
Q23: Which of the following types of quality
Q24: Loss aversion refers to:
A)a stronger reaction to
Q25: Tangible dimension of services refers to:
A)physical evidence
Q26: Negative gaps in perceived service quality can
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