Which of the following types of quality results from an image or perception the customer forms after the service encounter?

Question

Quizplus · Accepted Answer

Experienced quality results from the customer's perception or emotions after the service encounter, such as satisfaction, enjoyment, or disappointment. This is different from functional quality, which pertains to the service's core benefits or features, technical quality, which refers to the service's reliability and accuracy, or image quality, which pertains to the service provider's reputation or branding.

Which of the Following Types of Quality Results from an Image