Negative gaps in perceived service quality can be remedied by:
A) lowering customer expectations.
B) creating zero-value products.
C) increasing the price.
D) reducing the service quality.
Correct Answer:
Verified
Q21: Experienced quality of service is determined by:
A)an
Q22: Which of the following is an example
Q23: Which of the following types of quality
Q24: Loss aversion refers to:
A)a stronger reaction to
Q25: Tangible dimension of services refers to:
A)physical evidence
Q27: Which of the following best describes the
Q28: _ are situations in which the expectations
Q29: Which of the following dimensions refers to
Q30: Assurance is the:
A)ability to perform the service
Q31: Quality of a service offering:
A)is dependent on
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