Which of the following dimensions refers to the ability to perform the service dependably and accurately?
A) reliability
B) responsiveness
C) assurance
D) empathy
Correct Answer:
Verified
Q24: Loss aversion refers to:
A)a stronger reaction to
Q25: Tangible dimension of services refers to:
A)physical evidence
Q26: Negative gaps in perceived service quality can
Q27: Which of the following best describes the
Q28: _ are situations in which the expectations
Q30: Assurance is the:
A)ability to perform the service
Q31: Quality of a service offering:
A)is dependent on
Q32: Which of the following best describes the
Q33: The service quality model suggests that:
A)quality of
Q34: Which of the following is a disadvantage
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