Which of the following is a disadvantage associated with positive gaps in perceived service quality?
A) customers' expectations adapt over time
B) results in short-term dissatisfaction
C) results in increased costs for the company
D) causes employee dissatisfaction
Correct Answer:
Verified
Q29: Which of the following dimensions refers to
Q30: Assurance is the:
A)ability to perform the service
Q31: Quality of a service offering:
A)is dependent on
Q32: Which of the following best describes the
Q33: The service quality model suggests that:
A)quality of
Q35: _ quality is based on how the
Q36: _ refers to the service provider's employees'
Q37: When a positive gap exists,the service provider
Q38: In a shopping Web site,more negative comments
Q39: Which of the following is not one
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