________ quality is based on how the service is delivered or the quality of the actual interaction with the company.
A) Functional
B) Experienced
C) Technical
D) Image
Correct Answer:
Verified
Q30: Assurance is the:
A)ability to perform the service
Q31: Quality of a service offering:
A)is dependent on
Q32: Which of the following best describes the
Q33: The service quality model suggests that:
A)quality of
Q34: Which of the following is a disadvantage
Q36: _ refers to the service provider's employees'
Q37: When a positive gap exists,the service provider
Q38: In a shopping Web site,more negative comments
Q39: Which of the following is not one
Q40: _ is the ability of the service
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