In a shopping Web site,more negative comments are seen even though most of the customers are satisfied.Which of the following can be used to explain this situation?
A) loss aversion
B) RATER model
C) return on quality
D) SERVQUAL
Correct Answer:
Verified
Q33: The service quality model suggests that:
A)quality of
Q34: Which of the following is a disadvantage
Q35: _ quality is based on how the
Q36: _ refers to the service provider's employees'
Q37: When a positive gap exists,the service provider
Q39: Which of the following is not one
Q40: _ is the ability of the service
Q41: Which of the following could be used
Q42: In the services industry,marketing success often leads
Q43: Nonstandardization of services increases when:
A)service creation is
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