When a positive gap exists,the service provider must:
A) try to match the expectations.
B) downsize the organization.
C) increase advertising expenditures.
D) continuously increase quality.
Correct Answer:
Verified
Q32: Which of the following best describes the
Q33: The service quality model suggests that:
A)quality of
Q34: Which of the following is a disadvantage
Q35: _ quality is based on how the
Q36: _ refers to the service provider's employees'
Q38: In a shopping Web site,more negative comments
Q39: Which of the following is not one
Q40: _ is the ability of the service
Q41: Which of the following could be used
Q42: In the services industry,marketing success often leads
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