The service quality model suggests that:

Question

Quizplus · Accepted Answer

The service quality model is based on the idea that quality is perceived differently by different customers. Therefore, customer perceptions are the primary factor that determines the quality of service. The model also identifies five key dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. These dimensions help to measure the different aspects of service quality and provide insights into areas that need improvement. The model does not suggest that standardized methodologies are needed or that service quality is costlier than manufactured products' quality. There are also no specific stages identified in the quality measurement of services.

The Service Quality Model Suggests That