Quality of a service offering:
A) is dependent on customer perceptions.
B) can be measured using standardized techniques.
C) is more important than a manufactured product.
D) is not dependent on market communications.
Correct Answer:
Verified
Q26: Negative gaps in perceived service quality can
Q27: Which of the following best describes the
Q28: _ are situations in which the expectations
Q29: Which of the following dimensions refers to
Q30: Assurance is the:
A)ability to perform the service
Q32: Which of the following best describes the
Q33: The service quality model suggests that:
A)quality of
Q34: Which of the following is a disadvantage
Q35: _ quality is based on how the
Q36: _ refers to the service provider's employees'
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