________ refers to the service provider's employees' knowledge and courtesy and the confidence they instill.
A) Assurance
B) Empathy
C) Responsiveness
D) Reliability
Correct Answer:
Verified
Q31: Quality of a service offering:
A)is dependent on
Q32: Which of the following best describes the
Q33: The service quality model suggests that:
A)quality of
Q34: Which of the following is a disadvantage
Q35: _ quality is based on how the
Q37: When a positive gap exists,the service provider
Q38: In a shopping Web site,more negative comments
Q39: Which of the following is not one
Q40: _ is the ability of the service
Q41: Which of the following could be used
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