Tangible dimension of services refers to:
A) physical evidence of the service.
B) a guarantee offered by service providers.
C) the people who provide service.
D) the technical services offered to the customer.
E) the functional services offered to the customer.
Correct Answer:
Verified
Q20: Which of the following is a product/service
Q21: Experienced quality of service is determined by:
A)an
Q22: Which of the following is an example
Q23: Which of the following types of quality
Q24: Loss aversion refers to:
A)a stronger reaction to
Q26: Negative gaps in perceived service quality can
Q27: Which of the following best describes the
Q28: _ are situations in which the expectations
Q29: Which of the following dimensions refers to
Q30: Assurance is the:
A)ability to perform the service
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