Question 1

Gene is a 24-year-old stock clerk at a large supermarket. He recently broke his arm in a cycling accident. Because of his broken arm, Gene struggles to perform his duties. He asked his manager, Jake, if he could temporarily work on a different job till his arm heals. However, Jake overlooked Gene's request, and Gene is forced to perform his usual duties. In the given scenario, which of the following types of discrimination is Gene facing?
A) Age discrimination
B) Sex discrimination
C) Racial discrimination
D) Disability discrimination

Accepted Answer

Gene is facing disability discrimination because he is unable to perform his duties due to his broken arm, and his manager did not accommodate his request for a temporary job change.

Question 2

Which of the following steps should companies take to reduce age discrimination?
A) They should train recruiters to make hiring decisions on the basis of candidates' age.
B) They need to ensure that younger workers do not interact with older workers.
C) They need to monitor the extent to which older workers receive training.
D) They should refrain from recruiting baby boomers.

Accepted Answer

Monitoring the extent to which older workers receive training helps ensure they have equal opportunities for development and advancement, reducing age discrimination.

Question 3

Gen is blind from birth. She recently was offered a job as an associate in a large accounting firm. She is apprehensive about joining a new workplace. A facilitator from the company assured her that the workplace is very accommodating of people with disabilities and already has a few blind employees. Which of the following workplace arrangements can suit Gen's needs?
A) Wheelchair ramps
B) Wide office aisles
C) Elevators with audio controls
D) Facilitators to provide physical assistance

Accepted Answer

Elevators with audio controls would be the most suitable arrangement for Gen's needs as she is blind and may have difficulty navigating stairs or finding the correct floor. The audio controls would assist her in choosing the correct floor without requiring the assistance of others. The other options listed - wheelchair ramps, wide office aisles, and facilitators to provide physical assistance - would be beneficial for individuals with mobility impairments, but not necessarily for someone who is blind.

Question 4

Phillip owns a large real estate firm. He imparts training to the managers of the firm to effectively manage its multiethnic workforce. He places emphasis on being flexible and being able to negotiate and solve problems. The managers are given training on conflict resolution as well. In the given scenario, Phillip uses _____.
A) skills-based diversity training
B) diversity awareness training
C) readiness-based diversity training
D) supervisory diversity training

Accepted Answer

Phillip is using skills-based diversity training by imparting training to the managers on how to effectively manage a multiethnic workforce by being flexible, negotiating, and solving problems along with conflict resolution. This type of training focuses on developing specific skills and techniques to address diversity-related issues in the workplace.

Question 5

In the context of deep-level diversity,__________is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other.
A) ego
B) personality
C) veracity
D) integrity

Accepted Answer

Personality is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other. Deep-level diversity refers to underlying differences in personality traits, values, and beliefs that are difficult to observe but have a significant impact on behavior and performance. Therefore, personality is the most related term to deep-level diversity among the options given.

Question 6

Recognizing deep-level diversity is important because it can:
A) result in less prejudice, discrimination, and conflict in the workplace.
B) help in reinforcing dimensions of surface-level diversity.
C) help in forming initial impressions about others.
D) enable managers to focus on differences based on age, ethnicity, and physical capabilities.

Accepted Answer

Recognizing deep-level diversity, such as values, beliefs, and personality traits, can promote understanding and empathy, resulting in less prejudice, discrimination, and conflict in the workplace. It goes beyond the dimensions of surface-level diversity such as age, ethnicity, and physical capabilities, enabling managers to focus on individuals' unique qualities and strengths rather than stereotypes or societal norms. Therefore, option A is the most appropriate choice.

Question 7

Jacob is a cashier at a large supermarket. He is good-natured and easy to work with. His colleagues find him to be very cooperative. In the context of personalities, Jacob can be described as being _____.
A) extraverted
B) introverted
C) agreeable
D) disagreeable

Accepted Answer

Jacob's description of being good-natured, easy to work with, and cooperative indicates that he has an agreeable personality.

Question 8

Which of the following statements is true of organizational plurality?
A) All members are empowered to contribute in a way that maximizes the benefits to an organization, customers, and themselves.
B) Some members are treated as superior to others based on their ethnicity.
C) The individuality of each member is viewed by segmenting or polarizing people on the basis of their membership in a particular group.
D) The members of minority groups are denied from advancing to the top jobs in organizations.

Accepted Answer

Organizational plurality refers to an inclusive work environment where individuals with diverse backgrounds and perspectives are valued, respected, and empowered to contribute to the success of the organization, its customers, and themselves. It ensures that all members have equal opportunities to participate and contribute their unique skills and perspectives to achieve common goals. It does not involve treating some members as superior or denying opportunities to others based on their ethnicity or group affiliations.

Question 9

Manuela, a Hispanic sales executive, is a new employee at Taupe Inc. Kevin, an Irish American, is a marketing executive at Taupe with two years of experience. Kevin is assigned the task of mentoring Manuela. The objective of mentoring is not only to train Manuela but also to change employees' stereotypical beliefs and attitudes about different ethnic groups. This scenario illustrates _____.
A) work sample assessment
B) awareness training
C) skills-based diversity training
D) diversity pairing

Accepted Answer

This scenario illustrates diversity pairing, where a mentor from a different ethnic group is assigned to develop and train the new employee while also challenging stereotypical beliefs and attitudes.

Question 10

_____ is a mental or physical impairment that substantially limits one or more major life activities.
A) A disposition
B) A disability
C) An intervention
D) Competency

Accepted Answer

A disability is a condition that either physically or mentally impairs an individual's ability to participate in major life activities. This can include mobility, sensory functions, learning, and communication. A disposition refers to a person's inherent qualities of mind and character, while an intervention is a planned action intended to bring about a change. Competency refers to the ability to perform a specific task or meet a certain standard.

Question 11

Aiden is an investment banker. He often gets anxious and doubts his own capabilities. He has decided to quit his job because he is unable to handle fairly stressful situations. In the context of personalities, Aiden can be described as being _____.
A) an introvert
B) an extravert
C) emotionally stable
D) emotionally unstable

Accepted Answer

Aiden's tendency to get anxious and doubt his own capabilities suggests that he has low emotional stability, which is also known as being emotionally unstable. This personality trait is characterized by a tendency to experience negative emotions such as anxiety, depression, or anger more easily and intensely than others. Aiden's decision to quit his job because of the stress further supports this assessment.

Question 12

Grimpy's is a chain of stores that specializes in healthcare and wellness products. As the company is expanding, the management wants to take steps to hire more women. The management hopes to establish a diverse workforce for the benefit of the company. This scenario illustrates the concept of _____.
A) ethnocentrism
B) relativism
C) affirmative action
D) social stratification

Accepted Answer

The scenario is describing the concept of affirmative action, which is a policy or program designed to increase the representation of certain groups in areas where they have been historically underrepresented, such as women in certain industries or professions. The goal of affirmative action is to promote diversity and equal opportunity.

Question 13

Abigail works at the information desk of a gallery. She is shy and tends to speak only when spoken to. Abigail is an artist herself. She reads a lot about the art world and has in-depth knowledge about all the artwork that is displayed in the gallery. In the context of personalities, Abigail can be described as being a(n) _____.
A) extravert
B) introvert
C) narcissist
D) mediator

Accepted Answer

Abigail's shyness and tendency to speak only when spoken to suggests introversion. Her in-depth knowledge and interest in the art world indicates that she is passionate and knowledgeable about her field, but not necessarily a narcissist. There is no evidence to suggest that she is a mediator.

Question 14

Salvatore Inc. is an insurance company. The company regularly provides training to all its middle-level managers to help them manage the workforce. The mangers are usually trained on flexibility, negotiation, and problem solving. This helps the managers resolve conflicts easily and ensure the completion of work effectively. In the given scenario, Salvatore Inc. uses _____.
A) skills-based diversity training
B) diversity awareness training
C) readiness-based diversity training
D) supervisory diversity training

Accepted Answer

The answer of Salvatore Inc. is an insurance company. The...

Question 15

Frederic owns a successful publishing firm. He feels that his company's success can be attributed to the hard work and dedication with which his employees execute their work. His employees have a good rapport with each other. They always work together and make sure that they get their job done on time. In the given scenario, the good relationship that the employees share displays _____.
A) ethnocentrism
B) social integration
C) organizational plurality
D) multiculturalism

Accepted Answer

The good relationship that the employees share displays social integration, which refers to the extent to which individuals in a group or organization are united by shared values and goals, and the strength and density of their social relationships. Ethnocentrism refers to the tendency to view one's own culture or group as superior to others. Organizational plurality refers to the presence of diverse groups within an organization. Multiculturalism refers to the recognition and appreciation of diverse cultures within a society or organization. While multiculturalism may be present in the scenario, it is not the best description of the employees' relationships.

Question 16

Silics Inc., a software firm, decided to hire a technical expert. The company conducted an aptitude test followed by structured interviews for candidates. David, an African American, did exceptionally well in all the assessments, but Silics Inc., known for discrimination against African Americans, rejected him. David then filed a case against Silics Inc. on charges of racial discrimination. In the context of affirmative action, the company will most likely be required to:
A) refer David to another company.
B) hire other African Americans to compensate for David's loss.
C) promote other minority employees in the company.
D) pay attorney's fees and court costs for David.

Accepted Answer

If David wins the case, Silics Inc. may be required to pay attorney's fees and court costs as part of the legal settlement for racial discrimination.

Question 17

Mason is a member of the night crew at a supermarket. His colleagues do not like working with him because he is rude and impolite. He gets annoyed when people talk to him, and he often takes long breaks to evade his responsibilities. In the context of personalities, Mason can be described as being _____.
A) an introvert
B) an extravert
C) agreeable
D) disagreeable

Accepted Answer

Mason's behavior suggests that he is not agreeable, which means he is likely to be disagreeable. He does not show any signs of being an introvert or extravert as his behavior is not related to his level of social interaction or engagement.

Question 18

Alexander is a consultant at a finance company. Other employees approach him for help in all types of stressful situations. He always keeps calm and is quick at finding solutions to problems. In the context of personalities, Alexander can be described as being _____.
A) unconscientious
B) conscientious
C) emotionally stable
D) emotionally unstable

Accepted Answer

Alexander's ability to remain calm and effectively solve problems in stressful situations indicates that he is emotionally stable.

Question 19

Michael works at an accounting firm. He and his colleague, Ava, are both eligible for a promotion to a particular role. Michael works very hard, but he feels that Ava will be promoted as she is very sincere and is dedicated to her job. However, Michael gets promoted even though Ava was a more deserving candidate. This scenario illustrates the concept of _____.
A) glass ceiling
B) age discrimination
C) social integration
D) social loafing

Accepted Answer

The scenario illustrates the concept of the glass ceiling, which is a discriminatory practice that prevents qualified individuals from advancing within their organization due to certain characteristics like gender, race, or age. Despite Ava's capabilities and dedication, she was not promoted, which indicates the presence of a glass ceiling at the accounting firm that favored Michael's promotion.

Question 20

Claire is 25 years old. She owns an editorial services firm. The average age of her employees is 30. Claire prefers to hire new graduates and train them instead of hiring experienced people. In the given scenario, the age discrimination that Claire displays could be because she believes that:
A) older workers choose jobs only to achieve a sense of accomplishment.
B) older workers are not interested in learning new things.
C) older workers want more control over their movement in and out of the workplace.
D) older workers do not make use of health care benefits.

Accepted Answer

Claire's preference for hiring new graduates and training them instead of hiring experienced people indicates that she believes older workers are not interested in learning new things, which is a form of age discrimination. The other options presented do not necessarily apply to all older workers and are not supported by the given scenario.

Quiz 12: Managing Individuals and a Diverse Workforce

Which of the following steps should companies take to reduce age discrimination?

In the context of deep-level diversity,__________is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other.

Recognizing deep-level diversity is important because it can:

Jacob is a cashier at a large supermarket. He is good-natured and easy to work with. His colleagues find him to be very cooperative. In the context of personalities, Jacob can be described as being _____.

Which of the following statements is true of organizational plurality?

_____ is a mental or physical impairment that substantially limits one or more major life activities.

Aiden is an investment banker. He often gets anxious and doubts his own capabilities. He has decided to quit his job because he is unable to handle fairly stressful situations. In the context of personalities, Aiden can be described as being _____.

Alexander is a consultant at a finance company. Other employees approach him for help in all types of stressful situations. He always keeps calm and is quick at finding solutions to problems. In the context of personalities, Alexander can be described as being _____.

Claire is 25 years old. She owns an editorial services firm. The average age of her employees is 30. Claire prefers to hire new graduates and train them instead of hiring experienced people. In the given scenario, the age discrimination that Claire displays could be because she believes that: