What question do managers ask for the internal perspective of the balanced scorecard?
A)At what must we excel?
B)How do we provide value to our stakeholders?
C)What is the bottom line?
D)How important is customer satisfaction?

Question

What question do managers ask for the internal perspective of the balanced scorecard?
A)At what must we excel?  
B)How do we provide value to our stakeholders?  
C)What is the bottom line?  
D)How important is customer satisfaction?

Quizplus · Accepted Answer

The internal perspective of the balanced scorecard focuses on identifying and measuring the critical internal processes that will enable the organization to attain its strategic objectives. Managers ask, "At what must we excel?" to determine the key success factors and critical internal processes that the organization must excel in to achieve its strategic objectives. The other choices (B, C, and D) pertain to other perspectives of the balanced scorecard.

What Question Do Managers Ask for the Internal Perspective of the Balanced