An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." Standards suggested to use with one area of the balanced scorecard include how quickly and effectively a new service can be offered and how the training staff responds to its introduction. Which area of the scorecard would this be?
A)the financial perspective
B)the policies and procedures perspective
C)the customer perspective
D)the innovation and learning perspective

Question

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." Standards suggested to use with one area of the balanced scorecard include how quickly and effectively a new service can be offered and how the training staff responds to its introduction. Which area of the scorecard would this be?
A)the financial perspective  
B)the policies and procedures perspective  
C)the customer perspective  
D)the innovation and learning perspective

Quizplus · Accepted Answer

The area of the balanced scorecard that focuses on offering new services and the training of staff in response to innovation is the innovation and learning perspective. This perspective is concerned with the library's ability to adapt and improve its services to meet the evolving needs of its users. The financial perspective focuses on the library's financial performance and sustainability, the policies and procedures perspective focuses on the efficiency of the library's processes, and the customer perspective focuses on the library's ability to meet the needs of its users.

An Article on Public Libraries Contained the Following Statement: "The