An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." In which area of the balanced scorecard did the article advise librarians to ask,"How can the library continue to improve and create value?"
A)the financial perspective
B)the policies and procedures perspective
C)the customer perspective
D)the innovation and learning perspective

Question

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." In which area of the balanced scorecard did the article advise librarians to ask,"How can the library continue to improve and create value?"
A)the financial perspective  
B)the policies and procedures perspective  
C)the customer perspective  
D)the innovation and learning perspective

Quizplus · Accepted Answer

The innovation and learning perspective of the balanced scorecard focuses on continuously improving and creating value through innovation and learning. Therefore, this is the area in which librarians should ask, "How can the library continue to improve and create value?"

An Article on Public Libraries Contained the Following Statement: "The