Consider these phrases: "Greeted customer within 10 seconds of customer's entry into store" and "Failed to greet customer until customer addressed employee." For which performance appraisal method would they be typical?
A)ranking
B)management by objectives
C)behavioural rating scale
D)forced distribution

Question

Quizplus · Accepted Answer

The phrases describe specific behaviors that can be assessed on a behavioural rating scale, which measures the frequency and quality of specific behaviors related to job performance. Ranking, management by objectives, and forced distribution all focus on overall performance, rather than specific behaviors or actions.

Consider These Phrases: "Greeted Customer Within 10 Seconds of Customer's