Question 1

According to Jeffrey Pfeffer,companies that invest in business ideas will create long-lasting competitive advantages that are difficult for other companies to duplicate.

Accepted Answer

False

Question 2

In the entrepreneur role of management,managers adapt themselves,their subordinates,and their units to change.

Accepted Answer

The entrepreneur role of management involves a focus on innovation and adaptation to change, seeking out new opportunities and taking risks. This includes adapting oneself as a manager, as well as subordinates and the overall unit, to address the changing needs of the business and the marketplace.

Question 3

Technical skills are more important for top managers and middle managers than they are for lower-level managers.

Accepted Answer

Technical skills are more important for lower-level and entry-level managers as they are directly involved in the production and execution of tasks. Top and middle managers, on the other hand, require more strategic and leadership skills to manage teams, make decisions, and set goals for the organization.

Question 4

Efficiency is accomplishing tasks that help fulfill organizational objectives.

Accepted Answer

The answer of Efficiency is accomplishing tasks that help fulfill...

Question 5

Trent Automobiles Inc.was expecting a large shipment of scrap metal the previous week.Since the shipment did not arrive on time,the supply manager at Trent Automobiles was forced to place another order for the same quantity of scrap metal from a local manufacturer.As a result,its car manufacturing processes got delayed and expenses increased.In this scenario,Trent Automobiles is demonstrating a lack of _____.
A) ​synergy 
B) ​disintermediation 
C) ​instrumentality 
D) ​efficiency

Accepted Answer

Trent Automobiles is demonstrating a lack of efficiency as it had to place another order for the same quantity of scrap metal from a local manufacturer due to the delay in shipment, which caused delays and increased expenses in its car manufacturing processes.

Question 6

According to Jeffrey Pfeffer,managers in top-performing companies used increased status distinctions to achieve financial performance.

Accepted Answer

According to Jeffrey Pfeffer, increased status distinctions actually decrease financial performance in companies. Top-performing companies focus on minimizing status differences and creating a more egalitarian culture.

Question 7

After Hayworth Publishers realized that it was incurring losses,it set new objectives.These objectives were to increase revenues by at least five percent and reduce net losses by at least 80 percent.In this scenario,which of the following management functions is involved in setting these goals and helping the company meet them? 
A) ​Controlling 
B) ​Organizing 
C) ​Planning 
D) ​Leading

Accepted Answer

Setting new objectives and planning how to achieve them is a part of the planning function of management.

Question 8

The management function of leading involves determining organizational goals and a means for achieving them.

Accepted Answer

The management function of leading involves motivating, guiding, and directing employees to work towards achieving the established organizational goals and objectives. The function of planning involves determining organizational goals and a means for accomplishing them.

Question 9

Conceptual skills are the specialized procedures,techniques,and knowledge required to get the job done.

Accepted Answer

This definition does not accurately reflect conceptual skills. Conceptual skills refer to a person's ability to think abstractly and see the big picture. They involve the ability to analyze complex situations and make strategic decisions. They are not specific procedures, techniques, or knowledge.

Question 10

Relish Inc.is a fruit juice manufacturing company.The company ensures that raw materials are fully utilized.It also makes sure that minimal waste is produced.The juice extraction and packaging units of the company are designed in such way that the quality of its products are maintained with minimal costs.Relish is involved in achieving _____.
A) ​effectiveness 
B) ​efficiency 
C) ​autonomy 
D) ​power

Accepted Answer

The company's focus on utilizing raw materials fully, minimizing waste, and maintaining product quality at minimal costs indicates that it is striving for efficiency in its operations.

Question 11

When Ruth was hired by Graham Services Inc.to head its customer service operations,she was told that her role involved supervising the work of her employees and ensuring that they did their jobs well.Ruth's job is related to: 
A) ​marketing. 
B) ​recruitment. 
C) ​management. 
D) ​finance.

Accepted Answer

Ruth's job involves supervising employees and ensuring they do their jobs well, which falls under the umbrella of management.

Question 12

Providing a great shopping experience to customers is one of the important objectives of Purple Fashions Inc.,a clothing store.To achieve this objective,the company has a team of committed customer service professionals whose job is to ensure that customers get exactly what they want.This scenario illustrates that Purple Fashions is trying to achieve _____.
A) ​organizational commitment 
B) ​employee productivity 
C) ​employee satisfaction 
D) ​organizational effectiveness

Accepted Answer

Purple Fashions Inc. is trying to achieve organizational effectiveness by providing a great shopping experience to its customers. This is because organizational effectiveness refers to the extent to which an organization achieves its goals, and in this case, the goal is to provide a great shopping experience. While organizational commitment, employee productivity, and employee satisfaction are all important aspects of organizational effectiveness, they are not directly related to Purple Fashions' objective of providing a great shopping experience to customers.

Question 13

Whether a person begins his or her career at the entry level or as a supervisor,his or her job as a manager is to do the work.

Accepted Answer

While it is true that a manager's job involves overseeing the work being done, it is not necessarily true that they are responsible for doing the work themselves. Instead, they delegate tasks and responsibilities to their team members and ensure that everything is being completed effectively and efficiently.

Question 14

Management is defined as solving organizational problems.

Accepted Answer

The answer of Management is defined as solving organizational problems....

Question 15

Middle managers are the only managers who do not supervise other managers.

Accepted Answer

Middle managers can supervise other managers who are lower in the hierarchy, such as first-line managers or supervisors.

Question 16

Venus Diner,a fast food restaurant,has installed two additional billing counters to reduce waiting time for customers.This has helped the restaurant improve its customer service and satisfaction.This scenario illustrates that Venus Diner is striving for _____.
A) ​effectiveness 
B) ​consistency  
C) ​synergy 
D) ​cohesiveness

Accepted Answer

Venus Diner's installation of additional billing counters indicates that the restaurant is striving to improve its effectiveness, or the ability to achieve its goals and objectives efficiently. By reducing waiting time for customers, Venus Diner has improved customer service and satisfaction, which enhances its effectiveness as a fast food restaurant. Consistency, synergy, and cohesiveness are not necessarily relevant in this scenario.

Question 17

Arrivers are managers who started out strong in their careers but were knocked off the fast track by the time they reached the middle to upper levels of management.

Accepted Answer

The answer of Arrivers are managers who started out strong...

Question 18

Which of the following statements is true of planning? 
A) ​It is one of the best ways to improve performance. 
B) ​It is the last function of management. 
C) ​It involves monitoring progress toward goal achievement. 
D) ​It involves hiring and leading workers.

Accepted Answer

Planning involves setting goals and objectives and developing strategies to achieve them. By doing so, organizations can outline the necessary steps to improve performance. Therefore, A is the correct statement. B is incorrect because planning is the first function of management, not the last. C is incorrect because monitoring progress towards goal achievement is part of the controlling function of management. D is incorrect because hiring and leading workers is part of the staffing function of management.

Question 19

Managers influence customer satisfaction through employee satisfaction.

Accepted Answer

This statement is true. Research has shown that there is a direct correlation between employee satisfaction and customer satisfaction. Managers who prioritize and invest in the well-being and job satisfaction of their employees are more likely to produce high levels of customer satisfaction.

Question 20

First-line managers are primarily responsible for facilitating team activities toward accomplishing a goal.

Accepted Answer

The answer of First-line managers are primarily responsible for facilitating...

Quiz 1: Management