Question 1

Diversity drives business growth by:

Accepted Answer

Diversity in a company can attract different types of customers and markets, which can lead to increased business growth and revenue. By having a diverse workforce, companies can also better understand and connect with these different markets, which can further drive growth. Reinforcing affirmative action and decreasing competition in the industry are not necessarily benefits of diversity in terms of business growth, and weakening a business monopoly is not the same as driving growth.

Question 2

Extraversion is the degree to which someone is not angry,depressed,anxious,emotional,insecure,or excitable.

Accepted Answer

Extraversion is actually the degree to which someone is outgoing, assertive, sociable, and energetic, rather than being characterized by the absence of negative emotions.

Question 3

Unlike affirmative action,diversity:

Accepted Answer

Diversity can exist naturally in organizations without any purposeful action being taken to create it. It is not a punitive approach like affirmative action, which involves taking steps to address past discrimination. While some laws do require private employers to report on or track their diversity efforts, there is no federal law mandating diversity programs. Diversity has a broader focus, encompassing not just demographic characteristics but also cultural and personal differences.

Question 4

Which of the following is true of diversity?

Accepted Answer

Diversity in the workplace has been shown to decrease absenteeism as employees feel better supported and more comfortable in their work environment. Research also suggests that diverse teams often perform better and have increased innovation, which can lead to business growth. While there is a risk of expensive lawsuits if diversity and inclusion policies are not followed, this is not always the case and certainly not the main effect of diversity. Likewise, diversity does not always lead to increased employee turnover, and may in fact decrease it if employees feel valued and supported.

Question 5

Surface-level diversity consists of differences such as age,gender,race/ethnicity,and physical disabilities that are observable,typically unchangeable,and easy to measure.

Accepted Answer

Surface-level diversity includes observable and typically unchangeable characteristics such as age, gender, race/ethnicity, and physical disabilities. These characteristics are easily measurable and apparent upon encountering an individual.

Question 6

A popular cell phone company is known for its diverse work force.When the company had to make a decision on product positioning in a new market,managers of different ethnic groups had different views due to cultural differences.Such conflicts were common in several decision making situations,which has become a critical issue in the company.In this scenario,_____ should be employed to minimize these differences among the managers.

Accepted Answer

Social integration should be employed to minimize differences among managers by promoting collaboration and understanding among diverse groups.

Question 7

Sienna Inc.,a software firm,decided to hire a technical expert.The company conducted an aptitude test followed by structured interviews for candidates.David,an African American,did exceptionally well in all the assessments but was rejected.Sienna has been known for discrimination against African Americans in several instances.David filed a case against Sienna on charges of racial discrimination.In the context of affirmative action,the company is most likely required to:

Accepted Answer

If David wins the case, Sienna Inc. may be required to pay attorney's fees and court costs as part of the legal settlement for racial discrimination.

Question 8

Cerulean Corp.comprises 80 percent African American employees.The company has a record of high employee turnover over the past five years.Which of the following measures should Cerulean take to reduce the employee turnover rate?

Accepted Answer

While the company already has a high percentage of African American employees, simply recruiting more of the same demographic may not address the root causes of high turnover. In addition, placing a glass ceiling on minorities would only exacerbate the issue. Instead, the company should focus on recruiting a diverse workforce, which includes gender, ethnicity, and other factors. This can improve overall company culture and lead to better retention rates.

Question 9

Older workers are more likely to use drugs and alcohol at work.

Accepted Answer

There is no evidence to suggest that older workers are more likely to use drugs and alcohol at work. In fact, studies have shown that substance abuse rates generally decrease as employees get older.

Question 10

According to the U.S.Census Bureau,the fastest-growing group in the United States will be Hispanics from 2015 to 2060.

Accepted Answer

The U.S. Census Bureau projects that the Hispanic population will be the fastest-growing group in the United States from 2015 to 2060.

Question 11

Which of the following is a difference between a diversity program and an affirmative action program?

Accepted Answer

The main difference between a diversity program and an affirmative action program is their goals. While a diversity program aims at creating a positive work environment where all employees feel valued and respected, an affirmative action program aims at compensating for past discrimination and preventing ongoing discrimination. A diversity program does not involve any quotas or preferences based on demographics, whereas an affirmative action program may involve specific interventions to increase the representation of underrepresented groups in the workforce.

Question 12

Rosemond Inc.manufactures cosmetics for women.Although majority of its customers are females,it has only 30 percent female employees.The company has been witnessing decline in sales as more innovative products have entered the market.The top management at Rosemond has realized that the company should understand customer needs and introduce new products.In this scenario,which of the following steps should Rosemond take to understand customer requirements?

Accepted Answer

By recruiting more female employees, the company can gain insight into the needs and preferences of its female customers. This can help the company develop and introduce new products that appeal to its target customer base. Focusing on local markets may not provide a comprehensive understanding of customer needs, targeting male customers may not align with the company's core business, and promoting existing products may not address the issue of declining sales due to lack of innovative products.

Question 13

The term _____ refers to a variety of demographic,cultural,and personal differences among an organization's employees and customers.

Accepted Answer

Diversity refers to differences among employees and customers based on demographics (such as age, gender, race, and ethnicity), culture (such as language, religion, and values), and personal characteristics (such as education, personality, and work style). Conscientiousness is a personality trait related to being responsible and dependable. Attrition refers to the rate at which employees leave an organization. Integrity refers to the quality of being honest and having strong moral principles.

Question 14

The glass ceiling is the invisible barrier that prevents older employees from advancing to the top jobs in organizations.

Accepted Answer

The answer of The glass ceiling is the invisible barrier...

Question 15

Affirmative action guarantees diversity.

Accepted Answer

Affirmative action aims to increase diversity by providing opportunities to underrepresented groups, but it does not guarantee diversity as outcomes depend on various factors including implementation and context.

Question 16

The access and legitimacy paradigm is consistent with achieving organizational plurality.

Accepted Answer

The answer of The access and legitimacy paradigm is consistent...

Question 17

Which of the following programs seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences instead of punishing them for not achieving specific sex and race ratios in their work forces?

Accepted Answer

A diversity program seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences instead of punishing them for not achieving specific sex and race ratios in their work forces. A validation program focuses on validating the usefulness and accuracy of a selection tool or process, an appraisal program focuses on assessing an employee's performance, and an affirmative action program focuses on providing equal opportunities for underrepresented groups.

Question 18

Vague selection and promotion criteria allow decision makers to focus on non-job-related characteristics that may unintentionally lead to employment discrimination.

Accepted Answer

Vague selection and promotion criteria make it easier for decision makers to focus on subjective and non-job-related characteristics such as age, gender, race, or social status, which can result in discrimination against certain groups of people. Clear and objective criteria that are directly related to job performance should be used to minimize the risk of discrimination.

Question 19

Affirmative action is unrelated to the 1964 Civil Rights Act.

Accepted Answer

Affirmative action was implemented through executive orders in the 1960s to address historical discrimination in employment and education against women and minority groups. It is considered an extension of the Civil Rights Act of 1964, which prohibited discrimination based on race, color, religion, sex, or national origin in employment, education, and other areas.

Question 20

The passage of the 1964 Civil Rights Act and Title VII has decreased incidences of racial and ethnic discrimination in the United States.

Accepted Answer

The 1964 Civil Rights Act and Title VII prohibited discrimination based on race, color, religion, sex, or national origin in employment, wage, benefits, and other areas. This has led to a decrease in incidences of racial and ethnic discrimination in the United States. However, discrimination still exists and there is still work to be done to ensure equal opportunities and treatment for all individuals regardless of their race or ethnicity.

Quiz 12: Managing Individuals and a Diverse Work Force