Question 1

What is the number one global management tool that was used for 2014-2015?

Accepted Answer

According to a survey conducted by Deloitte, the number one management tool used globally for 2014-2015 was customer relationship management, with 75% of organizations citing it as a top management tool. Employee engagement surveys and outsourcing were also commonly used, but not as frequently as customer relationship management. Benchmarking and mission and vision statements were not listed as top management tools in this survey.

Question 2

Which of the following is not one of the top causes of manager failure?

Accepted Answer

While setting daunting goals can be a challenge for a manager, it is not listed as one of the top causes of manager failure. The other choices, poor interpersonal skills, failing to clarify direction, practicing ineffective communication skills, and lacking personal integrity and trustworthiness, are all commonly cited reasons for manager failure.

Question 3

Many of the principles of management science derive from which historical event?

Accepted Answer

World War II led to the development of management science as it required the application of scientific methods to solve complex operational and logistical problems.

Question 4

Which of the following is an example of a change being made for efficiency?

Accepted Answer

Retiring planes that cost the most money to repair every year is an example of efficiency because it reduces maintenance costs and maximizes the use of resources.

Question 5

Feel Good Co.takes the administrative principles approach to management.They have trained all their managers to take the best approach for their specific team and have also given employees the training to excel at their particular job duties.What principle of management are they practicing?

Accepted Answer

The principle of "Division of work" involves training employees to excel at their specific job duties, which is what Feel Good Co. is practicing by providing specialized training to both managers and employees.

Question 6

Which of the following skills is considered the least important for a manger to have according to Google's list of good behaviors for managers?

Accepted Answer

According to Google's list of good behaviors for managers, having technical skills is still important but it is considered the least important skill for a manager to have. The emphasis is on the manager's ability to lead and support their team, rather than just having technical expertise. The other options (A, B, C, and D) all focus on the manager's interpersonal skills and ability to create a positive and productive work environment.

Question 7

Which of the following tasks best describes the work a manager can expect to do?

Accepted Answer

As a manager, one of the main responsibilities is to delegate tasks to team members and ensure the project or task is completed successfully. This involves finding the right person for the job and delegating the task to them. Options A, B, D, and E are not specific activities of a manager, and do not necessarily reflect the responsibilities of the role.

Question 8

Which of the following is a task that a modern-day manager would consider a priority?

Accepted Answer

In today's rapidly changing business environment, one of the most important tasks of a modern-day manager is to challenge the status quo and embrace innovation in order to stay competitive.

Answer: B 
 Creating stability is another crucial task for managers, as it helps to establish a sense of security and consistency within the organization, which in turn boosts employee morale and productivity.

Answer: A and E 
 While observing employee behavior can provide valuable insights into how to improve work processes and foster a positive work environment, focusing on individual needs and development is also important for building strong relationships and promoting employee growth. Dictating actions, on the other hand, is generally seen as outdated and ineffective in modern management.

Question 9

What approach has the Oregon Ducks' football team abandoned when it comes to coaching players?

Accepted Answer

The article mentions that the Oregon Ducks' football team has abandoned the drill sergeant approach to coaching players.

Question 10

Which of the following would be a poor time management technique for a manager?

Accepted Answer

Taking care of e-mails and phone calls early in the day and saving big tasks for the afternoon may lead to poor time management as bigger tasks require more attention and focus which decreases as the day progresses. It's better to complete the bigger tasks when energy levels are higher and save the emails and phone calls for later in the day when less focus is required.

Question 11

A food manufacturer hires people based on their technical qualifications, has a classical hierarchy of authority, and ensures all administrative acts are recorded in writing.What style of management does it practice?

Accepted Answer

The food manufacturer's practice of hiring based on technical qualifications, having a classical hierarchy of authority, and recording administrative acts in writing is indicative of a bureaucratic organization approach to management where there is a clear delineation of roles, standardized procedures, and a focus on rules and regulations.

Question 12

Which of the following contributed to Zynga's bad reputation and low share prices?

Accepted Answer

The founder's aggressive style made it difficult to build a cohesive team.

Question 13

What is the central tension between historical forces in management thinking?

Accepted Answer

The central tension between historical forces in management thinking has been the conflict between the focus on things of production, such as maximizing efficiency and profit, versus a recognition of the humanity of production, including the welfare and satisfaction of workers. This tension has been explored by many management theorists, including Taylorism versus human relations approaches.

Question 14

Miranda has mapped out what she wants her team to do for the year and which objectives they should be meeting.She meets with her employees regularly to discuss their job performance, but she has noticed that many of them are confused about what they are doing.Many of them have told her that they have no way of telling how close they are to achieving an objective or whether what they've done has moved the team toward their goals.Which management function is Miranda's biggest weakness here?

Accepted Answer

Miranda's biggest weakness is in the controlling function. Controlling involves monitoring and evaluating performance to ensure that objectives are being met. Miranda's employees are unclear about how close they are to achieving objectives and whether their actions are contributing to the team's goals, indicating a lack of effective control measures.

Question 15

What is a common problem that many new managers face in the first year of their managerial career?

Accepted Answer

New managers often struggle with wanting to do all the work themselves because they are used to being individual contributors and may find it difficult to delegate tasks effectively.

Question 16

Which of the following management perspectives is found in today's workplace?

Accepted Answer

The answer of Which of the following management perspectives is...

Question 17

Who is considered the father of scientific management?

Accepted Answer

Frederick Winslow Taylor is considered the father of scientific management. He introduced the concept of time and motion studies to improve efficiency in work processes.

Question 18

A group of 10 people get together with the purpose of raising awareness about the environment in their community.They hold weekly meetings to decide on what kinds of activities to do and whose responsibility it is to implement them.Not everyone shows up every week, and two of the members end up doing all of the work.What aspect of an organization does this group fail to fulfill?

Accepted Answer

This group fails to fulfill the aspect of being deliberately structured. They do not have a clear division of responsibilities or a system to hold members accountable for their contributions. As a result, only two members end up taking on all of the work. If the group had a more structured approach, they could have potentially avoided this issue.

Question 19

Financial resources for government and charity nonprofit organizations come from all of the following EXCEPT ______.

Accepted Answer

Sales of goods are not a common source of financial resources for government and charity nonprofit organizations. They usually rely on appropriations, taxes, grants, and donations.

Question 20

In the impermanent groups known as circles at Zappos, employees gather in order to _____.

Accepted Answer

According to the article, circles at Zappos gather in order to "decide what projects they want to take on."

Quiz 1: The World of Innovative Management