______ measures financial,customer service,internal process,and learning and growth (or sustainability)measures.
A) Balanced scorecard
B) Economic value added
C) HR scorecard
D) Human resource management systems

Question

Quizplus · Accepted Answer

The Balanced Scorecard is a strategic management tool that helps an organization align its vision and strategy with day-to-day activities. It includes financial measures, customer service measures, internal process measures, and learning and growth (or sustainability) measures. Therefore, the balanced scorecard measures all the factors listed in the question. Economic value added (B) is a financial performance measure that calculates the amount of value a company generates in excess of its cost of capital. HR scorecard (C) is a tool used to measure and evaluate the effectiveness of HR management practices in achieving an organization's strategic objectives. Human resource management systems (D) are software applications that help HR professionals manage important HR functions such as recruiting, payroll, benefits administration, and performance management. None of these options measure all the factors listed in the question.

______ Measures Financial,customer Service,internal Process,and Learning and Growth (Or Sustainability)measures