Question 1

The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT: 
A) identify all stakeholders 
B) understand the prioritized stakeholders' requirements 
C) design work systems 
D) make tradeoff decisions

Accepted Answer

The decision process for developing relevant quality standards on a project typically includes identifying all stakeholders, understanding their requirements and priorities, and making tradeoff decisions to balance competing demands. However, designing work systems is not a typical activity in this process, as it pertains more to operational or process design rather than quality standards development.

Question 2

Which of these is a measurement used to ensure customers receive acceptable products or deliverables? 
A) voice of the customer 
B) root cause analysis 
C) quality metric 
D) benchmarking

Accepted Answer

Quality metrics are used to measure the quality of a product or deliverable and ensure that it meets customer requirements and expectations. Voice of the customer is a technique for capturing customer needs and preferences, root cause analysis is a problem solving technique, and benchmarking is a process for comparing performance against industry best practices. While these techniques may be useful in improving product quality, only quality metrics are specifically used to measure and ensure acceptable products.

Question 3

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy? ​ 
A) identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements. 
B) work to identify root causes, not just symptoms 
C) determine what to control, establish measurement systems, establish standards and compare performance to standards. 
D) select and support improvement projects, select and implement solutions, and maintain control of improved processes.

Accepted Answer

Juran's Quality Trilogy focuses on quality planning, quality control, and quality improvement, which are covered in options A, C, and D. Option B, which emphasizes identifying root causes rather than just symptoms, is more aligned with general problem-solving approaches but is not explicitly part of the Quality Trilogy framework.

Question 4

Fact-based management includes four key ideas.Which of the following is among the key ideas associated with fact-based management?​ 
A) understanding variation 
B) reliance on historical research 
C) routine use of interrogations 
D) use of analogous estimating

Accepted Answer

Understanding variation is a key idea associated with fact-based management because it involves analyzing data to determine patterns and trends, identifying root causes of variation, and implementing strategies to reduce or eliminate that variation. The other options - reliance on historical research, routine use of interrogations, and use of analogous estimating - are not key ideas associated with fact-based management.

Question 5

Which of these would NOT typically be found in a Quality Management Plan?​ 
A) Team selection criteria 
B) Quality roles and responsibilities 
C) Plan for reporting quality control and assurance problems 
D) Key project deliverables and processes to be reviewed for satisfactory quality level

Accepted Answer

Team selection criteria typically relates to the project management plan, not the quality management plan. The other options listed are typical components found in a quality management plan.

Question 6

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control.DMAIC is most typically associated with which of the following quality improvement approaches?​ 
A) Malcolm Baldrige 
B) Total Quality Management (TQM) 
C) Six Sigma 
D) ISO 9001:2008

Accepted Answer

DMAIC is a central methodology of Six Sigma, a data-driven quality improvement approach that seeks to eliminate defects, deviations, and variability in processes, products, and services. Six Sigma focuses on reducing defects and improving quality by using statistical methods, process analysis, and project management tools to solve problems, optimize performance, and deliver customer satisfaction. The DMAIC process helps teams identify and address quality issues by defining the problem, measuring key process variables, analyzing root causes, implementing and verifying solutions, and controlling changes to sustain improvements.

Question 7

Which of the following documents describes how the project team will implement the performing organization's quality policy?​ 
A) quality benchmarking plan 
B) quality control plan 
C) quality management plan 
D) quality audit plan

Accepted Answer

The quality management plan describes how the project team will implement the performing organization's quality policy. It defines the quality standards, processes, and procedures to be followed throughout the project lifecycle. The quality benchmarking plan is a separate document that outlines how the team will compare its performance to that of other organizations. The quality control plan outlines how the team will monitor project deliverables to ensure that they meet the specified quality standards. The quality audit plan outlines how the team will conduct audits to ensure compliance with the quality management plan.

Question 8

All of the following statements accurately describe special cause variation EXCEPT:​ 
A) It requires specific interventions that include finding the root causes and making changes. 
B) It is identified by points outside the control limits or by unusual patterns within the limits. 
C) It is inherent in the system and is predictable. 
D) It is a statistically unlikely event.

Accepted Answer

Special cause variation is not inherent in the system and is not predictable. It is caused by specific identifiable factors or events that result in non-random variation.

Question 9

The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?​ 
A) assumption-based management 
B) stakeholder satisfaction 
C) benchmarking 
D) earned value management

Accepted Answer

Stakeholder satisfaction is a core concept in project quality management, focusing on meeting or exceeding the expectations of those involved or affected by the project.

Question 10

All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT: 
A) Leadership 
B) Strategic planning 
C) Team Learning 
D) Customer focus

Accepted Answer

The key areas covered by the Malcolm Baldrige National Quality Award are Leadership, Strategic planning, Customer focus, Measurement, analysis, and knowledge management, Workforce focus, Operations focus, Results. Team learning is not explicitly listed as one of the key areas covered by the award.

Question 11

The formality of a kick-off meeting can vary considerably depending on the size and type of project.

Accepted Answer

The formality of a kick-off meeting can indeed vary considerably depending on the size and type of project. Some projects may require a more formal structure with detailed agendas and presentations, while others may be less structured and more conversational.

Question 12

Which of these is NOT a reason to design quality into processes rather than to find problems later through inspections?​ 
A) It costs more to make junk and then remake it. 
B) The time spent on rework aggravates time pressures that already exist on projects. 
C) Some mistakes are likely to reach the customer. 
D) The best inspectors can find every variation and defect

Accepted Answer

While good inspectors can indeed catch many defects and variations, it is impossible for them to find every single issue. Additionally, relying solely on inspections puts the burden on finding and fixing problems on a small group of people rather than designing processes that prevent errors from happening in the first place.

Question 13

Normal or random variations that are considered part of operating the system at its current capability are ______:​ 
A) special cause variations. 
B) common cause variations. 
C) systemic variations. 
D) life cycle variations

Accepted Answer

Common cause variations refer to the normal or random fluctuations in a system that are expected within the current capability of the system. These variations do not require any special action or intervention, as they are inherent to the system's operation. Special cause variations, on the other hand, are unexpected or abnormal fluctuations that require investigation and corrective action to be taken. Systemic variations refer to changes in the system's capability over time, often due to gradual degradation or improvement. Life cycle variations are not a recognized term in quality management.

Question 14

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality? 
A) Ishikawa 
B) Senge 
C) Taguchi 
D) Harrington

Accepted Answer

Peter Senge is generally credited with contributing the insight that team learning is necessary to improve quality. Senge's book, "The Fifth Discipline: The Art and Practice of the Learning Organization," is particularly well-known for exploring this concept. While Ishikawa is known for popularizing the use of quality circles and Taguchi is known for his work in statistical quality control, neither is primarily associated with the idea of team learning. Harrington is a prominent quality management consultant and author, but his contributions to the field do not focus on this particular concept.

Question 15

After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan.Which of the following accurately describes the application of a sanity test?​ 
A) It is based largely on the expectations of supervisors and sponsors. 
B) It is primarily focused on the team members. 
C) It should include questions to ensure budgets, schedules and resource plans are reasonable and achievable. 
D) It focuses on whether the project charter should be changed

Accepted Answer

A sanity test is used to ensure that the project plan is realistic and achievable. It checks that budgets, resources, and schedules are reasonable and aligned with the overall goals of the project. It is not based on expectations of supervisors or sponsors, but rather on the project team's ability to deliver the project outcomes as outlined in the plan. Therefore, option C is the best choice.

Question 16

Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful?​ 
A) An atmosphere of trust and relationship building should be set by all. 
B) Project performance results should be calculated and made available to team members. 
C) Compensation packages and benefits plans should be shared with all team members. 
D) The meeting location should always be off-site

Accepted Answer

Building an atmosphere of trust and relationship among team members is necessary for a successful project kick-off meeting. This helps in establishing effective communication, cooperation, and collaboration among team members, which are essential for the success of the project. Options B and C are irrelevant for a kick-off meeting, while option D may not be feasible or necessary for all projects.

Question 17

During which DMAIC phase would you find the objectives of: identify possible root causes,collect data,and confirm root causes through data analysis?​ 
A) Define 
B) Measure 
C) Analyze 
D) Improve

Accepted Answer

These objectives belong to the Analyze phase, where the focus is on identifying the root causes of a problem through data analysis, verifying their accuracy, and creating a cause-and-effect relationship between the problem and potential causes. The Define phase is all about identifying the problem and setting project goals, while the Measure phase is focused on establishing a baseline by gathering data. The Improve phase aims to implement solutions to address the problem.

Question 18

All of the following items contribute to developing empowered performance in an organization EXCEPT:​ 
A) setting an expectation for managers to encourage associates to treat risk events as learning opportunities 
B) accepting the fact that the project manager has total decision making authority 
C) training and equipping workers so that they're willing to take risks 
D) helping develop specialists who can aid anyone in the organization

Accepted Answer

Empowered performance means giving employees the authority to make decisions and take risks. If a project manager has total decision-making authority, it goes against the principle of empowerment.

Question 19

Joseph Juran provided guidance regarding how to control quality.Which of the following items is consistent with his quality control guidance? 
A) identify all team members and their needs 
B) establish measurement systems 
C) prove effects 
D) expend necessary efforts to exceed requirements

Accepted Answer

Establishing measurement systems aligns with Juran's focus on data-driven quality control. While identifying team members and proving effects may be important aspects of quality control, they are not directly aligned with Juran's guidance. Exceeding requirements is also not a focus of Juran's principles, which instead emphasize meeting customer needs and expectations.

Question 20

Which of the following statements is consistent with the ideas that W.Edwards Deming promoted regarding quality management? 
A) Understanding variation is essential to improving quality. 
B) Statistical concepts rather than behavioral considerations should govern quality improvement efforts. 
C) A key to quality improvement is to ensure that each part of the system functions effectively, independent from the others. 
D) The burden of quality falls on those that do the work

Accepted Answer

W. Edwards Deming emphasized the importance of understanding and managing variation in processes to improve quality. He believed that statistical methods should be used to analyze data and make informed decisions about process improvement.

Answer: D 
 Deming also emphasized that quality is everyone's responsibility, and that the burden of improving quality falls not just on management, but also on those who do the work. This is reflected in his famous quote, "It is not enough to do your best; you must know what to do, and then do your best."

Therefore, both statements A and D are consistent with Deming's ideas regarding quality management.

Quiz 12: Project Quality Planning and Project Kick-Off

The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT:

Which of these is a measurement used to ensure customers receive acceptable products or deliverables?

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy? ​

Fact-based management includes four key ideas.Which of the following is among the key ideas associated with fact-based management?​

Which of these would NOT typically be found in a Quality Management Plan?​

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control.DMAIC is most typically associated with which of the following quality improvement approaches?​

Which of the following documents describes how the project team will implement the performing organization's quality policy?​

All of the following statements accurately describe special cause variation EXCEPT:​

The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?​

All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT:

The formality of a kick-off meeting can vary considerably depending on the size and type of project.

Which of these is NOT a reason to design quality into processes rather than to find problems later through inspections?​

Normal or random variations that are considered part of operating the system at its current capability are ______:​

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan.Which of the following accurately describes the application of a sanity test?​

Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful?​

During which DMAIC phase would you find the objectives of: identify possible root causes,collect data,and confirm root causes through data analysis?​

All of the following items contribute to developing empowered performance in an organization EXCEPT:​

Joseph Juran provided guidance regarding how to control quality.Which of the following items is consistent with his quality control guidance?

Which of the following statements is consistent with the ideas that W.Edwards Deming promoted regarding quality management?

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy?

Fact-based management includes four key ideas.Which of the following is among the key ideas associated with fact-based management?

Which of these would NOT typically be found in a Quality Management Plan?

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control.DMAIC is most typically associated with which of the following quality improvement approaches?

Which of the following documents describes how the project team will implement the performing organization's quality policy?

All of the following statements accurately describe special cause variation EXCEPT:

The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?

Which of these is NOT a reason to design quality into processes rather than to find problems later through inspections?

Normal or random variations that are considered part of operating the system at its current capability are ______:

After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan.Which of the following accurately describes the application of a sanity test?

Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful?

During which DMAIC phase would you find the objectives of: identify possible root causes,collect data,and confirm root causes through data analysis?

All of the following items contribute to developing empowered performance in an organization EXCEPT: