
Self-attribution theory states that consumers are motivated to act in accordance with their attitudes and behaviours.
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Q26: Expectations do not affect performance perceptions.
Q28: According to the expectancy/disconfirmation theory of consumer
Q29: According the expectancy/disconfirmation theory, expectations can only
Q30: Performance perceptions can directly influence consumer satisfaction
Q32: Ideal expectations are expectations that a consumer
Q33: The tendency for expectations to guide performance
Q34: An inequitable exchange can occur when a
Q35: Research has indicated that when expectations are
Q35: Desired expectations are expectations about what a
Q36: Consumers form expectations based on a number
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