Confirmation refers to the extent that consumers believe the processes involved in processing a transaction and handling a complaint are fair.

Name: Confirmation refers to the extent that consumers believe the processes involved in processing a transaction and handling a complaint are fair.
Brand: Quizplus
Rating: 4.7 (35 reviews)

Question

Quizplus · Accepted Answer

Confirmation refers to the degree to which a consumer's expectations about a product or service are met, not the fairness of transaction processes or complaint handling.

Confirmation Refers to the Extent That Consumers Believe the Processes