Fewer than half of customers experiencing some dissatisfaction complain to management.

Name: Fewer than half of customers experiencing some dissatisfaction complain to management.
Brand: Quizplus
Rating: 4.9 (39 reviews)

Question

Quizplus · Accepted Answer

This is true according to various studies on consumer behavior. Many customers choose to silently switch to another company or simply stop using the product or service that caused their dissatisfaction, rather than speaking up and giving the company a chance to address the issue.

Fewer Than Half of Customers Experiencing Some Dissatisfaction Complain to Management