Which statement best describes the competence characteristic of relationship quality?
A) Consumer views company and service providers as knowledgeable and capable.
B) Consumer and firm understand each other and "speak the same language."
C) Buyer treats the customer as an individual with unique desires and requirements.
D) Buyer and seller can depend on each other.

Question

Quizplus · Accepted Answer

Competence characteristic of relationship quality refers to a consumer's perception that the company and service providers are knowledgeable and capable. This includes their ability to provide reliable, accurate, and timely information and to effectively resolve any issues or problems that may arise.

Which Statement Best Describes the Competence Characteristic of Relationship Quality