What is the one focused objective of CRM?
A)building customer loyalty and retaining customers
B)understanding customer buying behaviours
C)delivering promises
D)creating lots of data on customers

Question

Quizplus · Accepted Answer

The primary objective of CRM is to build customer loyalty and retain customers by providing them with excellent service and experiences. Understanding customer buying behaviours, delivering promises, and creating data are all important aspects of CRM, but they are secondary to building customer loyalty and retention.

What Is the One Focused Objective of CRM