What is the objective in Stage 1?
A)to satisfy needs of the customer
B)to create an opportunity for marketing research to occur
C)to better understand the external marketplace
D)to sell the CRM process

Question

Quizplus · Accepted Answer

The objective in Stage 1 of the CRM process is to satisfy the needs of the customer. This involves identifying the customer's needs, preferences, and behavior in order to provide products or services that meet their expectations.

What Is the Objective in Stage 1