What is customer relationship management based on?
A) the customer's needs
B) an overall company strategy
C) technology to track customers on an individual level
D) strategic management
Correct Answer:
Verified
Q9: What is the value of CRM?
A)a focus
Q10: During the first stage of building a
Q11: What is the objective in Stage 1?
A)to
Q12: There is an emphasis in customer relationship
Q13: How much information should the companies collect
Q15: What is the purpose of customer relationship
Q16: To initiate Stage 2 of the CRM
Q17: To meet the needs of a customer,
Q18: Convergys Corporation is a provider of customer
Q19: What is the focus of Stage One
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