_____ refers to discretionary actions on the part of an employee that promote institutional effectiveness but are not included in the person's formal responsibilities.

Question

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Organizational citizenship behavior refers to voluntary actions that an employee takes to benefit their organization, such as helping co-workers, going above and beyond their formal job responsibilities, and being an ambassador for the organization. This behavior can help improve organizational effectiveness and productivity.

_____ Refers to Discretionary Actions on the Part of an Employee