A customer may NOT wish to be use as a referral because:

Question

Quizplus · Accepted Answer

Both options A and B are potential reasons why a customer may not want to be used as a referral. If there is concern that the relationship may deteriorate in the future, they may not want to risk any negative repercussions from being associated with the salesperson. Additionally, if the salesperson is calling on competitors, the customer may not want to be seen as endorsing their service or product to potential rivals.

A Customer May NOT Wish to Be Use as a Referral