The statement,a customer's "concern may seem trivial to you,but it is important to the customer" is consistent with which of the following guidelines for negotiating win-win solutions?
A)Plan and prepare.
B)Anticipation enhances negotiations.
C)Say what you mean and mean what you say.
D)Listen and validate customer concerns.

Question

Quizplus · Accepted Answer

The statement about a customer's concern being important to them reflects the guideline of "Listen and validate customer concerns." This guideline emphasizes the importance of paying attention to the customer's perspective and showing empathy and understanding towards their concerns, even if they may seem trivial or insignificant to the negotiator. By acknowledging and addressing the customer's concerns, negotiators can establish a rapport and build a foundation for a collaborative, win-win solution to the negotiation.

The Statement,a Customer's "Concern May Seem Trivial to You,but It