"Your approach on that last call was off-target. You were emphasizing low acquisition cost while the prospect seemed more interested in durability and the lack of need for regular maintenance," critiqued Robin's sales manager after the two of them left a sales call they had made together. Robin is receiving _____ feedback.
A)reciprocal
B)diagnostic
C)performance
D)evaluative
E)damage control

Question

Quizplus · Accepted Answer

The sales manager's feedback is diagnostic because it is providing specific information about what Robin did wrong on the call and how he can improve in the future. It is not evaluative (which would involve overall judgments about Robin's performance) or reciprocal (which would involve feedback from Robin to the sales manager). It is not performance feedback (which would involve measuring Robin's performance against specific goals) or damage control feedback (which would be focused on addressing a crisis or negative situation).

"Your Approach on That Last Call Was Off-Target