The sequence of the referral method is important. Which of the following illustrates the correct sequence for the method?
A)"I can see how you feel...others felt the same way...yet they found..."
B)"I often feel the same way...and others have felt the same way...yet they found...."
C)"I can see how you feel...I felt that way in the past...yet I found..."
D)"I can see how you feel...others felt the same way...and I have found..."
E)none of the above

Question

Quizplus · Accepted Answer

The correct sequence for the referral method is: acknowledging the customer's feelings, sharing that others have felt the same way, and then explaining what others have found, which is illustrated in choice A.

The Sequence of the Referral Method Is Important