When the club pro says, "I am concerned that our club members will find the low center of gravity in the Taylor clubs mess up their golf swings. The Taylor salesperson responded, "I understand how you feel about this club. The golf pro at Augusta felt the same way as you do until he tried the club for a month. He found the club to be easy to use and actually improved his average score." Which method of dealing with objections was the Taylor salesperson using?
A)compensation
B)indirect denial
C)third-party opinion
D)referral
E)acknowledge

Question

Quizplus · Accepted Answer

The Taylor salesperson used the referral method by referencing the experience of another golf pro at Augusta who had similar concerns but found the clubs beneficial after trying them.

When the Club Pro Says, "I Am Concerned That Our