Marketers that devote at least 50% of their time to advanced, customer-centric marketing processes and capabilities will achieve marketing return on investment (ROI) that is at least ____ greater than that of their peers, who lack such emphasis.
A) 10%
B) 20%
C) 30%
D) 40%
E) 50%
Correct Answer:
Verified
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Q9: In a customer-focused business, senior management is
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Q12: The opposite of customer centric is
A) product
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Q15: A customer-centric approach
A) emphasizes selling products to
Q16: The organizational focus of a product-centric company
Q17: A business orientation that is focused on
Q18: Product profit centres, product managers, and product
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