Customers can instantly communicate with the world about problems with a brand using
A) word of mouth.
B) letters to the editor.
C) customer feedback forms.
D) social media.
E) Better Business Bureau forums.

Question

Quizplus · Accepted Answer

Social media allows customers to share their experiences and opinions with a wide audience in real-time, making it a powerful tool for communicating problems with a brand. This can lead to a viral effect, with negative comments quickly gaining traction and potentially damaging a company's reputation if not handled properly.

Customers Can Instantly Communicate with the World About Problems with a Brand