The first step to building customer loyalty is to
A) classify customers on a loyalty index.
B) communicate customer classifications to all employees.
C) focus on opportunities.
D) take action and sustain improvement.
E) listen to customers.

Question

Quizplus · Accepted Answer

Listening to customers is essential to building customer loyalty as it allows businesses to understand their needs and preferences, and make improvements accordingly.

The First Step to Building Customer Loyalty Is to