Instead of thinking about how to convert dissatisfied or indifferent customers into satisfied customers, businesses need to focus on converting
A) non-buyers into buyers.
B) competitive loyals into brand loyals.
C) switchers into loyal customers.
D) non-users into satisfied customers.
E) satisfied customers into very satisfied customers.

Question

Quizplus · Accepted Answer

Focusing on converting satisfied customers into very satisfied customers can lead to increased customer loyalty, positive word-of-mouth, and higher lifetime value, which are crucial for business success.

Instead of Thinking About How to Convert Dissatisfied or Indifferent