What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?
A) Contact centre
B) Web-based self-service
C) Call scripting
D) None of these
Correct Answer:
Verified
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Q31: The CRM manager's full-time responsibilities include _.
A)
Q33: What is interactive voice response (IVR)?
A) Automatically
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