What are the industry best practices for CRM implementation?
A) Define information needs and flows
B) Build an integrated view of the customer
C) Clearly communicate the CRM strategy
D) All of these

Question

Quizplus · Accepted Answer

All of these practices are essential for a successful CRM implementation. Defining information needs and flows helps to ensure that data is collected and utilized effectively. Building an integrated view of the customer ensures that all interactions and touchpoints with the customer are accounted for. Clearly communicating the CRM strategy ensures that everyone involved in the implementation is on the same page and working towards the same goals.

What Are the Industry Best Practices for CRM Implementation