What is interactive voice response (IVR) ?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) None of these
Correct Answer:
Verified
Q10: What maintains customer contact information and identifies
Q28: What are the industry best practices for
Q29: What accesses organizational databases that track similar
Q30: What automates each phase of the sales
Q31: The CRM manager's full-time responsibilities include _.
A)
Q36: Which of the following is not a
Q38: What is predictive dialling?
A) Automatically dials outbound
Q46: What compiles customer information from a variety
Q56: What is the primary difference between contact
Q59: What is McDonald's performing when it asks
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents