According to the classification system proposed by Juran,customers who belong to the group of 'the vital few':
A)need only standardized attention as a group.
B)have needs and requirements that differ from general customers.
C)can be targeted through mass marketing strategies.
D)deserve special attention on an individual basis.

Question

Quizplus · Accepted Answer

The vital few customers are those who have high impact on the business and account for a large portion of revenue. Therefore, they deserve special attention on an individual basis to meet their unique needs and requirements.

According to the Classification System Proposed by Juran,customers Who Belong