The _____ is a set of measures that gives top managers a fast,but comprehensive view of the business.It complements financial measures with operational measures of customer satisfaction,internal processes and the organization's innovation and improvement activities.
A) Lifetime value of a customer
B) Multi-measure quality indicator
C) Balanced performance scorecard
D) FOCI satisfaction ratio
E) Benchmark of augmented success
Correct Answer:
Verified
Q23: Which of the following statements about customer
Q24: Which of the following statements about providing
Q25: Many companies that have adopted a customer
Q31: Which of the measurement areas in the
Q32: All of the following are examples of
Q33: Which of the following is NOT included
Q34: All of the following are measures within
Q35: The research exploring the relative importance of
Q38: All of the following are measurement areas
Q40: The operational measures used within the balanced
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