All of the following are measures within the innovation and learning perspective of the balanced performance scorecard EXCEPT:
A) Employee skills
B) Return on innovation
C) Number of new products
D) Time spent talking to customers
E) Service expectations
Correct Answer:
Verified
Q23: Which of the following statements about customer
Q24: Which of the following statements about providing
Q25: Many companies that have adopted a customer
Q29: Which of the following is an example
Q31: Which of the measurement areas in the
Q32: All of the following are examples of
Q33: Which of the following is NOT included
Q35: The _ is a set of measures
Q35: The research exploring the relative importance of
Q38: All of the following are measurement areas
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents